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Protection of personal data

PROTECTION OF PERSONAL DATA

The company "U Holanďanů", Ronnie Johannes Maria Meerts, with its registered office at Palachova 757/41, IČO: 763 76 184, the operator of the Internet shop www.uholandanu.cz (also the operator) declares that all personal data (also data) are considered to be strictly confidential and are handled in accordance with the applicable legal provisions in the field of personal data protection.

1. PERSONAL DATA AND THEIR PROCESSING

1.1. CATEGORY OF PERSONAL DATA

If you shop with us, we collect:

Name and contact details. Name and surname, e-mail address, postal address, billing address, phone number, bank account

Demographics. Country information and preferred language.

Data arising from the duration of the contract purchased products, customer segment, volume of services provided

If you subscribe to our marketing reports, we collect:

Name and contact details - email address

We further process the following personal data:

Communication data between the operator and the customer

Camera records from stores and the operator's premises

Records of Behavior on Websites Managed by the Operator

1.2. PURPOSES OF PROCESSING OF PERSONAL DATA

Providing services and improving them. In order to provide the services offered and to improve them to your satisfaction, we process your personal data.

Processing an order of goods or services ordered either through our website, mobile app or customer line. The legal reason here is the necessity to fulfill the purchase contract and selected data to meet legal obligations (eg accounting documents).

Customer support. We process your personal data on the basis of the necessary fulfillment of these contracts in order to ensure customer service and to eliminate possible problems in fulfilling the purchase agreement.

Communication. We use the collected data to communicate with you and personalize it personally. For example, we may contact you by phone, e-mail, application, or other form to remind you that you have the merchandise in an online shopping cart, to assist you in completing your order, to tell you the current status of your request, order or claim, or to obtain it from you or inform you that you must take the action necessary to keep your account active. If you shop with us as an outsider, we process this data because of the legitimate interest that the operator has in the legitimate interest as described above.

Improving services. We use our data to continually improve our services and systems, including adding new features and making informed decisions using aggregate analytics and business intelligence, all based on our legitimate interest in freedom of business and the need to improve service delivery for success in competition. In order to ensure adequate protection of your rights and interests, we use personal information in an anonymized form for the purpose of improving it.

Protection, Security and Dispute Resolution. We can also process data from a legitimate interest in protecting and safeguarding our systems and our customers, detecting and preventing fraud, resolving disputes and enforcing our agreements on legitimate interest.

Newsletter to e-mail (business message). Sending business communications about similar products as you have purchased. You can always reject these business messages through the opt-out link found in each email. You can also contact our customer service or privacy officer directly to opt out. If you unsubscribe from business messages, we will no longer use your electronic contacts for these purposes. We will start using them again if you register or explicitly request them. The marketing bids you see may be selected based on other information we have gained over time with your contact information, demographics, favorites, and usage information from our products and sites (cookies, IP address, data provided your browser, click data, displayed business messages, products you visit). We do not perform a fully automated processing that would have legal effects for you. If you are not our customer, we process it based on your consent. You have the right at any time to object free of charge to such processing. Contact details are provided at the end of this document.

Processing of cookies from the operator's website. In case you have cookies enabled in your web browser, we process cookie tracking entries on the operator's website for better web site traffic and for internet advertising purposes. For more information, please refer to a separate chapter of this document.

1.3. TRANSPOSITION OF PERSONAL DATA TO THIRD PARTIES

Your personal data will be passed on to third parties or otherwise mediated only if it is necessary to fulfill the purchase contract on the basis of a legitimate interest or if you have previously consented to it.

credit card companies, payment service providers to process payments and banks based on your order, performance of the purchase agreement

shippers to deliver your products or services to you, and resolve complaints, including withdrawal from the contract

to third parties, such as first agents, to courts for the purpose of enforcing or concluding any agreement with you

public authorities (eg the police)

Where third parties use data in their legitimate interest, the controller is not responsible for such processing. This processing is governed by the principles of processing the personal data of the companies and persons concerned.

2. DATA SECURITY AND REMOVAL TIME

We provide our websites and other systems with technical and organizational measures against the loss and destruction of your data, the unauthorized access of your unauthorized persons, their modification or dissemination.

We require our processors to demonstrate compliance of their systems with GDPR.

Access to your customer account is only possible after entering your personal password. In this context, we would like to alert you that it is essential that you do not share your access data with third parties, and after closing your account, you always close your web browser window, especially if you are using the computer with other users. The operator does not assume responsibility for the misuse of the passwords used unless it would directly cause this situation.

3. PROCESSING TIME

We process and store personal data:

for the time necessary to ensure all rights and obligations arising from the Purchase Agreement, ie for the duration of the order and the warranty period.

1 year after expiration of the warranty period to resolve potential disputes.

for as long as the operator is obliged to keep the data according to the generally binding legal regulations. Accounting documents, such as invoices, are archived in accordance with the law for a period of 10 years from their issuance.

Consent to marketing offers is valid for 2 years.

In other cases, the processing time is the result of processing or is given by the data protection legislation.

4. RIGHTS OF DATA SUBJECTS

If we process your personal information, you may request free of charge the processing of your personal data at any time.

If you believe that processing of personal data is inconsistent with the protection of your personal data and the legal conditions of personal data protection, you may request an explanation, request that we remove the resulting situation, in particular you may request repair, supplementation, liquidation of personal data or blocking your personal information.

You also have the right to contact your Personal Data Protection Officer or the Personal Data Protection Authority at any time.

You may at any time revoke your consent to the processing of personal data. If you revoke your consent to the processing of your personal information, your personal information will be erased or anonymized; this does not apply to personal data that an operator needs to meet legal obligations (for example, handling a previously placed order) or to protect its legitimate interests. Personal data will also be destroyed if personal data are not needed for the intended purpose or if the storage of your data is inadmissible for other legitimate reasons.

5. Websites

5.1. Cookies

Our site uses cookies to make our offer relevant, interesting and user-friendly. Cookies are single text files that are stored on your computer, smartphone or other device and are used in your browser. You can find more information about cookies here. We use cookies for example for:

for the correct functionality of the basket so you can complete your order as simply as possible

to remember your login information so you do not have to re-enter it

making the most of our site customized to your needs by tracking your traffic, your site traffic, and the features you use

Finding ad browsing information so we do not show you ads for items you're not interested in

Some cookies may collect information that is subsequently used by third parties and which, for example, directly supports our advertising activities (so-called third-party cookies). For example, information about purchased products on our site may be displayed by an advertising agency as part of the display and customization of Internet advertising banners on your web pages. However, you can not identify yourself.

5.2. Use of cookies

Cookies can also be broken down by their functionality to:

analytical tools that help us improve the user experience of our site by understanding how users use it

conversion, which allow us to analyze the performance of different sales channels

tracking, which, combined with conversions, help analyze the performance of different sales channels

remarketing, which we use to personalize the content of ads and their correct targeting

essential, which are important for the basic functionality of the site

5.3. Reject cookies

The use of cookies is part of your internet browser. Most browsers automatically accept cookies by default. You can reject cookies using your web browser or restrict them to your chosen types.

5.4. Links

Our website contains links to other websites that are practical and contain information. Please note that these sites may be owned and operated by other companies and organizations and have other privacy and security policies. Our company has no control and does not bear any responsibility for any information, material, products or services contained or accessible through this website.

6. CONTACT US

In case of any questions, comments, and requests regarding this Policy, do not hesitate to contact us.

 

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